Support terms and conditions

Support Hours

Our office hours are Monday through Friday between 9:00am and 5:30pm Eastern Australian Time. (+10 GMT). If you need to contact us on weekends or outside of these times, please send an email, leave a voice mail message, log a job via our on-line helpdesk, or contact your local HelpMaster Pro reseller.

Support Requirements

Support is available to all customers who have a current Annual Maintenance Subscription. Support is also available to all customers who are evaluating PRD Software products.

Renewing Annual Maintenance Subscription

The 1st year AMS is included with the purchase of the software. Renewal is then calculated at 20% of the current list price for all licences. If you have purchased additional licences during the year they are renewed on a pro-rata basis to align with the anniversary of the original purchase.

What do I get for my Annual Maintenance Subscription?

During the term of your AMS, you will get...

• Full technical support
• Full product upgrades
• Access to on-line knowledge base articles
• Access to the on-line HelpMaster Pro discussion board
• Access to the PRD Software on-line helpdesk

Contact methods

PRD Software provides telephone, email and internet based support.

support@prd-software.com.au
Phone : +61 2 62784664
Client self-service web module : https://prdsoftware.com/hmplive
Online-HelpMaster Pro discussion board : http://www.prd-software.com.au/prd/support/forum

For more complete contact details, please see our contact details page.

You may also prefer to contact your local distributor.

Scope of support

Technical support does not include the following services:

• Importing or conversion of existing data
• Custom reporting or database query design
• On-site technical support of any sort

These services are available through our professional services.