Knowledge Base Articles Sorted By Technical Categories

Database

• How to detach a database if using MSDE 2000
• Error 1000 - Unable to open database
• Setting up SQL Server for full-text Searching to work within HelpMaster Pro Enterprise Edition
• Minimum SQL Access Permissions
• 'A Licensing error has occurred. Please save your work now because the system will log you off in the next minute'
• How to check which version of the Microsoft Data Access Components is installed
• Error: -2147467259 - [Microsoft][ODBC Microsoft Access Driver] The Microsoft Jet database engine cannot open the file '(unknown)'. It is already opened exclusively by another user, or you need permission to view its data.
• Checklist for trouble-shooting corrupt databases
• Error 80004005 Unspecified Error
• Error 3078 : The Microsoft Jet database engine cannot find the input table or query 'tblMessages'. Make sure it exists and that its name is spelled correctly.
• Error Number:5 Invalid procedure call or argument prdDatabase.LoadDatabase
• <database file> isn't an index in this table. Look in the indexes collection of the TableDef object to determine the valid index names.
• Error Number : 35602 Key is not unique in collection
• Error 3043: Disk or network error.
• Error Number 3028 - Can't start your application. The workgroup information file is missing or opened exclusively by another user.
• IIS and SQL Authentication
• Error 3197 : The Microsoft Jet database engine stopped the process because you and another user are attempting to change the same data at the same time.
• Error 3343 : Unrecognized database format <database file>
• How to open the HelpMaster Pro database in Microsoft Access
• Create a Connection using ODBC
• Creating An Archive For Your HelpMaster Pro Database
• Microsoft Access: You don't have the necessary permissions to use the 'DatabasePath\DatabaseName.mdb' object. Have your system administrator or the person who created this object establish the appropriate permissions for you.
• Error 3159 - Not a valid bookmark

E-mail

• Error 32014 or 32021 "Unknown Recipient"or "Ambiguous Recipient" Error Message When Sending E-mail
• No notification E-mails are being sent from the Client or Staff Web Access modules via the SMTP Server
• E-mail and HelpMaster Pro - Setting Your Chosen E-mail Application As The default MAPI Client On Your Computer.
• Outlook Security Messages: External application trying to access outlook address book
• The following recipient(s) could not be reached: No transport provider was available for delivery to this recipient.
• Error 32014 or 32021 "Unknown Recipient" or "Ambiguous Recipient" Error Message When Sending E-mail
• Error Number : 32002 Unspecified Failure has occurred.

Installation

• Upgrading to a new version of HelpMaster Pro Enterprise Edition (v6.0.xxxx)
• Tips and Techniques for Installation
• Error 80004005 Unspecified Error
• 'Encryptions on this computer have failed….'
• Error Number: 430, Error Description: Class does not support Automation or does not support expected interface
• 'A fatal error has occurred. Site header not found or duplicates found. This conversion process will now terminate.'
• IIS and SQL Authentication
• Minimum SQL Access Permissions
• 'Encryption functions on this computer have failed…'
• How to check which version of the Microsoft Data Access Components is installed

Internet / Networking

• Fixing a Troublesome Web Interface Installation - Things to Check and Try
• Page not loading correctly: Error: Object doesn't support this property to method: 'document.all.item(...).Nodes'
• Error: -2147467259 - [Microsoft][ODBC Microsoft Access Driver] The Microsoft Jet database engine cannot open the file '(unknown)'. It is already opened exclusively by another user, or you need permission to view its data.
• 'Encryptions on this computer have failed….'
• IIS and SQL Authentication
• Web Module Error 3709
• Minimum SQL Access Permissions
• Client Access Module - HTTP Header Errors

Other

• Error 2001 Cannot Open File
• Knowledge Base columns dissapear
• A Brief Explanation of Table Relationships In HelpMaster Pro's back end database
• Error 50030 - Unexpected Error
• Error 20500 - Not enough memory for operation
• Error Number 3167 - Record is deleted or Error Number 3075 - Syntax error (missing operator) in query expression
• Unable to display the Help file.
• Error 2007 - Invalid Bands Collection Index or Error 2001 Cannot Open File
• Error Number 91 - Object variable or With block variable not set.
• Error 3112 : Record(s) can't be read; no read permission on <database file>.
• Error 3075 - Syntax error (missing operator) in query expression.
• Error Number : 3029 Not a valid account name or password.
• All standard reports and all options in the print menu appear three times.
• Error 3050 - Couldn't lock file
• Error Number 1000 - Job record not found
• Error 429 - ActiveX component can't create object
• Repair and Compact Database Utility
• HelpMaster Pro freezes or closes automatically after logon
• Writing Custom Reports
• Error 3170 "Couldn't find installable ISAM"
• 'A Licensing error has occurred. Please save your work now because the system will log you off in the next minute'
• Error 13 Type Mismatch Error
• Green icons

Reports

• Error 20533 - Unable to Open Database
• Error 53 - File Not Found. May occur when attempting to run custom reports
• Runtime error '-2147190909 (80047783)' No export DLLs found
• How to Install HelpMaster Pro 6 Reports
• Error 76 - Path not found
• Updating Reports.txt After Creating A Custom Report
• Error Number 713 - "Application-defined or object-defined error" when generating standard reports
• Error 339 Component 'CRYSTL32.OCX' not correctly registered: file is missing or invalid.
• Develop your own custom reports for Helpmaster Pro v4
• Component 'CRVIEWER.DLL' or one of its dependencies not correctly registered: a file is missing or invalid
• Understanding reports within HelpMaster Pro v5.
• Runtime error '-2147190909 (80047783)' No export DLLs found

Upgrading

• 'A fatal error has occurred. Site header not found or duplicates found. This conversion process will now terminate.'
• 'Encryptions on this computer have failed….'
• How to check which version of the Microsoft Data Access Components is installed
• Checklist for trouble-shooting corrupt databases
• Tips for Updating to the Latest Version of HelpMaster Pro
• Error 13 - Type Mismatch
• Auto-create AssetID's and ClientID's
• Minimum SQL Access Permissions