sync toc
What's new?
What was new in Version 6
What is new for v5 users?
Technical Specifications
Installation and Configuration
Installation / Upgrade pre-requisites
Microsoft SQL Server
Microsoft IIS installation
New installations
Pre-Installation configuration
Install the HelpMaster Pro products
Post-Installation configuration
Upgrading from previous versions of HelpMaster Pro
Upgrade pre-requisites
Install the HelpMaster Pro products
Post-upgrade configuration
Quick start guide
HelpMaster Pro system administrator quick start
Non-HelpMaster Pro system administrator quick start
Desktop Edition
Logging on to HelpMaster Pro
The screen layout
The toolbars
Working with HelpMaster Pro
Assets
Service requests
Attachments
Clients
Knowledge base
Helpdesk jobs
Linking entities to a helpdesk job
Linking other helpdesk jobs to a helpdesk job - Overview
Searching for helpdesk jobs
Actions
Sites
Templates
Helpdesk Jobs Templates
Helpdesk explorer
Issues
HelpMaster Pro Concepts
Utilities
User preferences
Template subscriptions
Email and messaging
Email
Messaging
Reports
Custom reports
System administration
Importing data into HelpMaster Pro
User Defined Custom Data
The Priority Manager
Configuring the Priority Manager
The Priority Manager Service
Creating priority schedules
The Email Manager
Configuring the Email Manager
The Email Manager Service
Email Profiles
Working with the Email Manager
Job Monitor
The HelpMaster Pro Web Module
Configuration
Step 3 : Microsoft IIS Configuration
Step 5 : Integration with HelpMaster Pro Desktop Edition
Client Access
Working with the Web Module - Clients
Staff Access
The HelpMaster Pro Database