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Technical Specifications
Quick start guide
HelpMaster Pro system administrator quick start
Non-HelpMaster Pro system administrator quick start
Desktop Edition
What's new?
What is new for v5 users?
What was new in Version 6
Logging on to HelpMaster Pro
The screen layout
The toolbars
Working with HelpMaster Pro
Assets
Service requests
Attachments
Clients
Knowledge base
Helpdesk jobs
Linking entities to a helpdesk job
Linking other helpdesk jobs to a helpdesk job - Overview
Performing actions on a job
Searching for helpdesk jobs
Sites
Templates
Helpdesk Jobs Templates
Helpdesk explorer
Issues
HelpMaster Pro Concepts
HelpMaster Pro utilities
User preferences
Template subscriptions
Email and messaging
Email
Messaging
Reports
Custom reports
System administration
Importing data into HelpMaster Pro
User Defined Custom Data
How to...
Add an action and send email at the same time
Start a screen automatically
Automatically send an email to a client when a new helpdesk job is logged
Prevent helpdesk jobs being assigned to me
Automatically fill in helpdesk job details when I log a new helpdesk job
Re-assign all of my helpdesk jobs to someone else
Be alerted when a helpdesk job is overdue
Keep track of a helpdesk job even though it is not assigned to me
Ensure that a standard way of performing helpdesk support is always given
The Priority Manager
The Email Job Logger
Job Monitor
Web Interfaces
Client Access Web Module
Installation and Configuration
Step 1 : Install Microsoft IIS
Installing Microsoft IIS 6.0
Step 2 : Install the HelpMaster Pro Client Access Module
Step 3 : Microsoft IIS Configuration
Step 4 : Client Access Module configuration
Step 2 : Client Licencing
Step 7 : Setting the attachments folder
Step 5 : Integration with HelpMaster Pro Desktop Edition
The HelpMaster Pro database
The Database and Reports Wizard
xAssets Integration
Overview
Synchronizing the databases
Viewing xAssets data
Troubleshooting
Logging on
The database wizard screen keeps appearing
Frequently Asked Questions
Passwords, encryption and security
Appendix