Version 6 HTML Help List

 Welcome to HelpMaster Po
    What is HelpMaster Pro?
    HelpMaster Pro components and add-ons
    Benefits of helpdesk software
    Notice for HelpMaster Pro v5 users
 What's new?
    A new beginning / feature overview
    Database enhancements
    Priority Manager
    Reporting enhancements
    Development technology
    What's new for version 6.0.6?
    What's new for version 6.0.7?
    What's new for version 6.0.8?
    What's new for version 6.0.9?
 Quick start guide
    Overview
    HelpMaster Pro system administrator quick start
       Basic configuration checklist
       Advanced configuration checklist
    Non-HelpMaster Pro system administrator quick start
       Basic configuration checklist
 The HelpMaster Pro database
    Overview
    Maintenance
    Database version checking
    Database growth
 Logging on to HelpMaster Pro
    Logon for the demonstration database
    The logon screen
    Connecting o a HelpMaster Pro database
    Database version checking
    Tip of the day
    Changing the logon password
    Exiting from HelpMaster Pro
 The screen layout
    The toolbars
       Overview
       Customizing the toolbars
       Context menus
    Starting a screen automatically
    The status bar
    Re-sizing forms
    Splitter bars
    The "Window" menu
    Resetting screen locations
    Information grids - resizing column headers, re-ordering, searcing and sorting
    Entering dates
    Full screen
 Working with HelpMaster Pro
    Entity overview
    Assets
       Overview
       Creating a new asset
       Modifying an asset
       Deleting an asset
       Linking other entities to an asset
       Service requests
          Overview
          Using
    Attachments
       Overview
       File attachments
       Photo attachments
       Keyword attachments
    Custom data
    Clients
       Overview
       Creating a new client
       Modifying a client
       Deleting a client
       Linking other entities to a client
       Viewing helpdesk history for a client
    Knowledge base
       Overview
       Creating a new knowledge base article
       Modifying a knowledge base article
       Deleting a knowledge base article
       Viewing a knowledge base article
    Helpdesk jobs
       Overview
       Logging a new job
       Modifying a job
       Linking entities to a helpdesk job
          Overview
          Linking clients to a helpdesk job
          Linking assets to a helpdesk job
          Linking other helpdesk jobs to a helpdesk job
          Linking sites to a helpdesk job
       Adding "Actions to do" to a job
       Performing actions on a job
          Overview
          Re-assigning a job
          Changing the status of a job
          Acknowledging a job
          Adding progress notes to a job
          Closing a job
          Re-opening a job
          Applying actions to multilple jobs
       The action log
       Setting a job reminder
       Previous Issues and their resolutions
       Searching for helpdesk jobs
          Overview
          Displaying a particular helpdesk job
          Job finder
          Viewing helpdesk history for a client
          Viewing helpdesk history for a site
    Sites
       Overview
       Creating a new site
       Modifying a site
       Deleting a site
       Linking other entities to a site
    Templates
       Overview
       Action Templates
       Correspondence Templates
       Helpdesk jobs Templates
          Overview
          Administration
    Helpdesk explorer
       Overview
       Viewing your job queue
       Viewing another persons job queue
       Customizing a job queue
       Saved searches
       Reminder list
    Issues
       Overview
       Creating a new issue
       Modifying an issue
       Deleting an issue
       Moving an issue
 HelpMaster Pro utilities
    Quick launch
    The "Favorites" menu
    The "Recent" menu
    The "Clipboard viewer
    Queue check
    Reminders
    Job Finder
    Advanced Search
       Using full text searching
       Configuring full text searching
       Full text search examples
    Field chooser
    The Welcome screen
       Customizing the Welcome screen
 User preferences
    General preferences
    Template subscriptions
       Overview
       Subscribing to templates
       Using subscriptions
       Setting default subscriptions
    Email
    Fonts and sound
    User settings
    Reset column widths
    "Don't Show Me Again" screens
    Reset form positions
    Reset toolbar
    Change password
    Status bar setup
    Auto-text setup
 Email and messaging
    Email
       Overview
       Email configuration
       Sending an email
       Viewing an email inbox
       Sending an email from a helpdesk job action
    Messaging
       Overview
       Broadcasting a message
       Browsing messages
 Reports
    Standard reports
    Custom reports
       Overview
       Creating custom reports
       Getting help, sharing reports
 System administration
    Importing data into HelpMaster Pro
       Overview
       Importing Procedure
       Entity Details
    Exporting data from HelpMaster Pro
    System codes
    Skillgroups
    Security
    Terminology
    Database settings
    General system settings
    Registering HelpMaster Pro
    User Defined Custom Data
       Overview
       Creating custom system codes
       Assigning custom data to an entity screen
 HelpMaster Pro Entities on the Web
    Overview
    Helpdesk Job Template Administration
    Action Template Administration
    Knowledge Base Articles
    Private Actions Performed by Staff
 The Email Job Logger
    Overview
    Creating an email profile
    The email job logger agent
    Troubleshooting
 The Priority Manager
    Overview
    Defining priority schedules
    An example schedule
    The Priority Manager Agent
 Appendix
    Additional Information
    Contacting PRD Software
    Feedback, comments and suggestions
    Glossary
    Keyboard reference
    Troubleshooting and reporting errors
    Updates, upgrades and latest news
    How to purchase HelpMaster Pro