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What's new?
Quick start guide
HelpMaster Pro system administrator quick start
Non-HelpMaster Pro system administrator quick start
The HelpMaster Pro database
Logging on to HelpMaster Pro
The screen layout
The toolbars
Working with HelpMaster Pro
Assets
Service requests
Asset auditing
Overview
Using
Attachments
Clients
Knowledge base
Helpdesk jobs
Linking entities to a helpdesk job
Performing actions on a job
Searching for helpdesk jobs
Sites
Templates
Helpdesk jobs Templates
Helpdesk explorer
Issues
HelpMaster Pro utilities
User preferences
Template subscriptions
Email and messaging
Email
Messaging
Reports
Custom reports
System administration
Importing data into HelpMaster Pro
User Defined Custom Data
HelpMaster Pro Entities on the Web
The Email Job Logger
The Priority Manager
How to...
Start a screen automatically
Automatically send an email to a client when a new helpdesk job is logged
Prevent helpdesk jobs being assigned to me
Automatically fill in helpdesk job details when I log a new helpdesk job
Re-assign all of my helpdesk jobs to someone else
Be alerted when a helpdesk job is overdue
Keep track of a helpdesk job even though it is not assigned to me
Ensure that a standard way of performing helpdesk support is always given
Appendix
Additional Information