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Version 5 HTML Help List

 Getting Started
    System Requirements
    Installing from CD ROM
    Uninstalling HelpMaster Pro
    Locating the database file
    Changing the location of the database
    Registering HelpMaster Pro
    Evaluation Data
    Loggon on as the Administrator
 The Screen Layout
    The Menu Bar
    The Toolbars
    Read Only Fields
    Searching for Information
    Sorting Information
    Re-Sizing Column Widths
 The HelpMaster Pro Entities
    Clients
    Client Alerts
    Sites
    Assets
    Staff
    Job Templates
    System Codes
    Custom Information
 Working with HelpMaster Pro
    Logging a Job
    Job Queues
    Queue Check
 Working with helpdesk jobs
    Action Log
    Re-Assigning Jobs
    Changing the status of a job
    Closing a job
    Re-Opening Jobs
    Job Reminders
 Utilities
    The Job Finder
    Job Escalation, Service Level Agreements
    Knowledge Base
    Analysing Jobs
 System Options
    Staff Availability Status
    Assign Job Status
    General Preferences
    Change Password
    Fonts and Sound
 System Administration
    Set next job number
    Deleting a Job
    Check and Fix Database Errors
    Confirmation Email to Clients
    Confirmation Email to Staff
    Security
    Terminology
    Database
    Regular Database Maintenance
    Importing Existing Data
       Importing Existing Data
       Importing clients and associating with a site/company
       Importing Assets and linking them with clients
       Regularly importing data
       Importing Custom Information
       Importing Helpdesk Jobs
    Exporting Data from HelpMaster Pro
    Viewing the HelpMaster Pro Database with Microsoft Access
 Reports
    Generating Reports
    Exporting Reports
    Drilling down into a report
    Searching for information within a report
 Communications
    Email Overview
    How does HelpMaster Pro address email?
    Logging onto your email system
    Automatically sending confirmation email
    Broadcast message
    Receving a broadcast message
    The Message Board
 Miscellaneous information
    Dates and Times
    Manually specifying a date and time when logging  or closing a job
    Year 2000
    Tips of the day
    The System Registry
 Appendix
    Contacting PRD Software
    Feedback, comments and suggestions
    Glossary
    Troubleshooting and reporting errors
    Updates, upgrades and latest news
    How to purchase HelpMaster Pro

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Support
HelpMaster Pro support
Support Home
Terms & Conditions
Knowledge Base
Version History
Download latest version
Documentation
On-line help files
HelpMaster Pro Community
On-line discussion board
On-line helpdesk
Log / update a job with
the PRD Helpdesk
Useful Support Links
Links

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