Getting Started System Requirements Installing from CD ROM Uninstalling HelpMaster Pro Locating the database file Changing the location of the database Registering HelpMaster Pro Evaluation Data Loggon on as the Administrator The Screen Layout The Menu Bar The Toolbars Read Only Fields Searching for Information Sorting Information Re-Sizing Column Widths The HelpMaster Pro Entities Clients Client Alerts Sites Assets Staff Job Templates System Codes Custom Information Working with HelpMaster Pro Logging a Job Job Queues Queue Check Working with helpdesk jobs Action Log Re-Assigning Jobs Changing the status of a job Closing a job Re-Opening Jobs Job Reminders Utilities The Job Finder Job Escalation, Service Level Agreements Knowledge Base Analysing Jobs System Options Staff Availability Status Assign Job Status General Preferences Change Password Fonts and Sound System Administration Set next job number Deleting a Job Check and Fix Database Errors Confirmation Email to Clients Confirmation Email to Staff Security Terminology Database Regular Database Maintenance Importing Existing Data Importing Existing Data Importing clients and associating with a site/company Importing Assets and linking them with clients Regularly importing data Importing Custom Information Importing Helpdesk Jobs Exporting Data from HelpMaster Pro Viewing the HelpMaster Pro Database with Microsoft Access Reports Generating Reports Exporting Reports Drilling down into a report Searching for information within a report Communications Email Overview How does HelpMaster Pro address email? Logging onto your email system Automatically sending confirmation email Broadcast message Receving a broadcast message The Message Board Miscellaneous information Dates and Times Manually specifying a date and time when logging or closing a job Year 2000 Tips of the day The System Registry Appendix Contacting PRD Software Feedback, comments and suggestions Glossary Troubleshooting and reporting errors Updates, upgrades and latest news How to purchase HelpMaster Pro
