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Getting Started
System Requirements
Installing from CD ROM
Uninstalling HelpMaster Pro
Locating the database file
Changing the location of the database
Registering HelpMaster Pro
Evaluation Data
Loggon on as the Administrator
The Screen Layout
The Menu Bar
The Toolbars
Read Only Fields
Searching for Information
Sorting Information
Re-Sizing Column Widths
The HelpMaster Pro Entities
Clients
Client Alerts
Sites
Assets
Staff
Job Templates
System Codes
Custom Information
Working with HelpMaster Pro
Logging a Job
Job Queues
Queue Check
Working with helpdesk jobs
Action Log
Re-Assigning Jobs
Changing the status of a job
Closing a job
Re-Opening Jobs
Job Reminders
Utilities
The Job Finder
Job Escalation, Service Level Agreements
Knowledge Base
Analysing Jobs
System Options
Staff Availability Status
Assign Job Status
General Preferences
Change Password
Fonts and Sound
System Administration
Set next job number
Deleting a Job
Check and Fix Database Errors
Confirmation Email to Clients
Confirmation Email to Staff
Security
Terminology
Database
Regular Database Maintenance
Importing Existing Data
Importing Existing Data
Importing clients and associating with a site/company
Importing Assets and linking them with clients
Regularly importing data
Importing Custom Information
Importing Helpdesk Jobs
Exporting Data from HelpMaster Pro
Viewing the HelpMaster Pro Database with Microsoft Access
Reports
Generating Reports
Exporting Reports
Drilling down into a report
Searching for information within a report
Communications
Email Overview
How does HelpMaster Pro address email?
Logging onto your email system
Automatically sending confirmation email
Broadcast message
Receving a broadcast message
The Message Board
Miscellaneous information
Dates and Times
Manually specifying a date and time when logging or closing a job
Year 2000
Tips of the day
The System Registry
Appendix
Contacting PRD Software
Feedback, comments and suggestions
Glossary
Troubleshooting and reporting errors
Updates, upgrades and latest news
How to purchase HelpMaster Pro
