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Technical Support
PRD Software aim to provide the best possible on-line support for all of our products. This support web site is regularly maintained and updated with the latest information to keep you up and running.
Our technical support services are staffed by friendly and qualified personnel that will help you with installation, configuration and maintenance issues.
 
Upgrades and Services Packs

Knowledge Base

Search or browse knowledge base articles. Here you will find a range of technical articles to assist you with troubleshooting, unexpected errors, installation, configuration, database, reporting, general use and more.
Upgrades and Service Packs

Upgrades and Service Packs

Stay up to date with the latest product updates and service packs. For a list of what’s new, please refer to the version history below.
Online Help Files

Online Help

An on-line version of the HelpMaster Pro help file
HelpMaster Pro Online Community

HelpMaster Pro Online Community

Tap into the world-wide HelpMaster Pro user community. Read and post messages regarding products in the HelpMaster Pro suite. A great resource for sharing information, files and ideas with other HelpMaster Pro users.. Regularly contributed to by PRD Software staff.
PRD Software's Online Client Access Module

PRD Software's Online Client Access Module

Log a new support job, or update and existing job with our own HelpMaster Pro web interface. Please use this for legitimate support purposes only. To test-drive our on-line demonstration copy of the HelpMaster Pro web interface, please click here.
Version history

Version History

Visit here for a complete version history for each product within the HelpMaster Pro family. Version history includes release date, bug fixes, new features and general information about what each new release of HelpMaster Pro contains.


Can't find what you're looking for?

If you cannot find a solution to your support needs here, please contact our support personnel via e-mail at support@prd-software.com.au and we’ll be happy to assist.


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