Implementation, Planning and Installation
HelpMaster Pro is a suite of applications that have been designed to work together to provide a total helpdesk and support solution to your organization. While installation and configuration of HelpMaster Pro is relatively easy, it does involve a knowledge of network, database and software systems.
Our consultants can help you to implement HelpMaster Pro in your organization in a minimum of time and with a minimum of complication. Our installation and implementation services will help you to:
- Install and configure Microsoft SQL Server
This will include installation, service pack and configuration of Microsoft SQL Server as well as the HelpMaster Pro Database and Reports Wizard
- Install and configure the HelpMaster Pro desktop edition
This will include installing the basic components and configuring the system codes, staff profiles, basic templates, and all job related fields
- Install and configure the HelpMaster Pro Priority Manager
This will include installation of the Priority Manager service, and configuring basic escalation and service level agreement (SLA) profiles
- Install and configure the HelpMaster Pro Email Manager
This will include installation of both the Email Manager administration utility as well as the service. Configuration involves setting rules to manage your inbox email and the automated replies to your clients. This step requires that the Desktop Edition is also fully installed and configured.
- Install and configure the HelpMaster Pro Web Interface
This will include installation and configuration of the Web Interface on Microsoft IIS. Configuration involves setting the various internet security options as well as the web settings.
- Install and configure the HelpMaster Pro Job Monitor
This will include installation and configuration of the HelpMaster Pro Job Monitor to automatically alert users when their job queue changes
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