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| Professional Services
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PRD Software professional services offer a range of training, consulting and technical support packages that have been designed to maximise your productivity when using HelpMaster Pro.
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Implementing a high-performance HelpMaster Pro helpdesk system requires
careful planning and co-ordination with existing hardware and software systems.
Additionally, the business work-practices as well as the staff and clients of
the helpdesk must be considered in order to provide a balanced and optimal
system. The selection of appropriate helpdesk software is only just the
beginning to a successful solution. Getting it to work the way you want is the
next vital step.
With this in mind, PRD Software Professional Services offer years of industry
best-practice knowledge that has been gained by helping and supporting hundreds
of helpdesk systems throughout the world.
In particular, we can provide the following services to assist you in your
helpdesk and business success.
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|  Helpdesk training
In order to get the maximum productivity out of HelpMaster Pro, each user of
the software should know at least the basics of the helpdesk system. PRD
Software offer a comprehensive training course that covers all features of the
system. Specialized training courses have been developed for both
administrators and users of HelpMaster Pro. PRD Software has certified
trainers and courseware is available for internal use.Read more...
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Consulting services
Helpdesk and support centre consulting can help you to take your
support services to the next level. Installing and configuring any software solution is just the first
step toward a better support service. Re-engineering, refining and optimizing your support practices,
personnel and support culture is the next vital step.Read more...
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Implementation, planning and installation
The HelpMaster Pro suite comprises many different modules and can be deployed in
a number of ways across a wide array of hardware and software configurations.
PRD Software can assist with the initial data setup, system codes, email
configuration, internet / intranet configuration and integration with other
systems. To ensure that your helpdesk implementation and installation is
successful, PRD Software can assist you to achieve a positive result in minimum
time. Our qualified installation and training technicians have experience
with small installations, right through to enterprise level configurations.Read more...
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Data services
Whether you are importing or moving data from legacy systems, connecting to
other data sources within your enterprise, or just wish to tune a SQL Server
database for better performance, our team of database and networking specialists
can assist you with your data requirements.Read more...
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Custom reporting
Due to the fact that each helpdesk environment has unique
requirements, it may be necessary at times to customize the way the helpdesk
software interacts with other systems or processes. Moreover, different
management may require different and specialized reports. Whatever your
needs, our
desire is to help you get the most out of using HelpMaster Pro for your business.Read more...
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PRD Software offer
highly customizable consulting and training packages that can be tailored to
your needs.
For further information about the range of services we can offer, please email
PRD Software training@prd-software.com.au
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