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Escalation and Service Level Agreements
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You can't remember everything, so why not let HelpMaster Pro help?
With the Priority Manager module, Service Level Agreements can be constantly
monitored and pre-determined actions carried out automatically.
The actions include:
- Sending one or multiple e-mails;
- Changing priority;
- Re-assigning the job; or
- any combination of the above.
Click here to return to HelpMaster Pro Business Edition Overview
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