Why HelpMaster Pro Enterprise Edition?

There are many products on the market today that provide support desk functionality. All claim to be the right solution for you. Listed below are several key areas where we believe that HelpMaster Pro is an outstanding solution worthy of your consideration. PRD Software have been analyzing the helpdesk software market for over 10 years and during this time have gained a solid appreciation for the strengths and weaknesses of competing products. Helpdesk software is our business. If you would like specific information about other software solutions, please contact PRD Software and we’ll be glad to discuss their strengths and weaknesses.

Product Maturity

HelpMaster Pro is a mature product. Since it’s first release back in 1995, HelpMaster Pro has been continually refined as the result of real-life exposure to hundreds of helpdesks and service centers around the world. This means that HelpMaster Pro has many proven and refined features to run a complex support centre. The latest 7.5 release of HelpMaster Pro boasts an impressive list of advanced job workflow features that will improve your business productivity and provide an outstanding return on investment (ROI).

Complete service management - one product suite

HelpMaster Pro is a multi-faceted product suite that is designed to maximize both the availability and functionality of your information, no matter how you do business with your clients and staff. Whatever entry point you have into your support channel, HelpMaster Pro can handle it. Included in the HelpMaster Pro family suite are:

• Desktop edition for staff access
• Web access for Staff
• Web access for client self-service
• Service Level Agreement (SLA) + Automatic rule-based escalation
• Automatic Email Response Management
• Job Monitor for a dashboard overview of your support queue

Furthermore, HelpMaster Pro is sold as a complete package. You get everything listed above for one set price. Once you purchase HelpMaster Pro, there are no further add-in modules to purchase. The only thing you pay for is the additional user licences.

Enterprise Database architecture delivers superior stability and performance

HelpMaster Pro is optimized to use the full power of the Microsoft SQL Server 2000 database. Unlike other products that “water down” their database code and database architecture to suite a diverse range of different databases, HelpMaster Pro was designed and optimized exclusively for the Microsoft SQL Server database platform. This means that you get a product that will out-perform, out-scale and out-feature other products. Furthermore, the advanced reporting query system built in to the HelpMaster Pro database means that you can quickly design, build and publish custom reports without the need for expert database administrators.

Like to know more?

If you would like to discuss any aspect of HelpMaster Pro, or why we believe that it is an outstanding solution for your helpdesk, please contact PRD Software and ask to speak with any one of our sales, technical support, or software development staff and we will be happy to discuss this with you.