HelpMaster Pro v7.5 is a major upgrade to v7.0 and includes many new and exciting features. The Email Manager is a completely new product, as is the new Staff Web Module. The Priority Manager has received a major re-working and the Knowledge Base and Correspondence templates now support HTML. Spelling and Thesaurus is now available to users of Microsoft Office, and of course there's new reports and a greatly improved reporting database to work with.
Desktop Edition
HTML / Rich Text support for Knowledge Base articles and Correspondence Templates
Spelling and Thesaurus functionality for Microsoft Office users
A terminology setting for "Helpdesk Explorer"
The "Saved Searches" expanded state is now remembered so that it displays in the same manner as you last left it
"Saved Searches" can now be ordered and renamed
Issues Viewer : When opening the Issues Viewer from the Job Screen or elsewhere that already contains an issue hierarchy, the Issues Viewer will open to that spot in the hierarchy
Field Chooser : Has had a major re-working. Includes more fields to choose from an a new architecture that delivers better performance to populate and display information
Correspondence Templates > Email Tags : Additional tags have been included to support the email fields (subject, message etc) that were part of an original email that was converted into a job by the new "Email Manager"
Job screen : Screen splitter bar has been increased in width for ease of use
Jobs now remember and display the original site that the client was associated with when the job was originally logged (helpful for reporting)
Job templates : Additional jobs fields have added to the templates. It is now possible to set the "To be completed by" date field to a relative time in the future from when the template was used (great for setting SLA and working in with the Priority Manager)
Better job history searching : Results will now include Primary and non primary clients and sites when searching for job history
Better general job searching : The Job Finder has been improved to include more search options, including time calculations based on actual office working hours vs absolute hours
All templates now include additional "Notes" fields for better documentation
Assets, Clients, Knowledge Base articles etc can now be bulk-deleted (previously they had to be deleted individually)
Asset linking to jobs : Now includes an additional option to search for assets linked to the client as well as the site
Importing has been improved to cater for missing or invalid system codes
Importing screen now allow you to save and load previous "mapped items"
Email
Ability to choose which email system to use (Outlook vs SMTP vs Simple MAPI)
Ability to send HTML / Rich Text email
Ability to send email without the Outlook security message appearing
New email preview screen
Priority Manager
Ability to choose which email system to use
Improved logging capabilities
More options within the Job Finder to create schedules (eg. ability to define schedules based on office working hours)
SQL Syntax checker for custom SQL
Improved frequency options. Now have the ability to action a job only once per schedule etc
The Priority Manager Agent has been completely re-written in .net and now runs as genuine Windows service
Email Manager
The "Email Job Logger" has been replaced by a completely new product called the "Email Manager"
Email Manager has been written from scratch using the new .net programming languages
Greater flexibility for email parsing rules (eg. multiple filter criteria with full boolean searching)
New feature to create a new client if the sender's email address is not recognized (now anyone can have a job automatically logged by HelpMaster Pro)
New feature to add an action to an existing job
New feature to add the contents of subsequent client emails to an action within HelpMaster Pro job
New feature to move or delete original email after processing
New feature to log successful and unsuccessful email events
The Email Manager Agent has been completely re-written in .net and now runs as genuine Windows service
Client Access Web Module
Client Web Module now has the ability to display custom fields
New feature to display an administrator message before the client logs on
Improved handling of clients uploading attachments - an Action template can be nominated to execute when a client attaches a file
More options for screen customization
Improved user interface
Rich text knowledge base articles
Customisable descriptions for web enabled job and action templates
Staff Web Module
The Staff Web Module is a new product that has been written from scratch using the new .net programming languages
Staff can now access 100% HelpMaster Pro job functionality
Functionality includes...
Logging jobs
Adding actions to jobs
Adding links to jobs
Knowledge base
Helpdesk Explorer
Clients and Sites selection
Full custom data access
Ability to use all templates
Rich text knowledge base editing
HelpMaster Pro Desktop Security Control (user is restricted in the same way on the web)
Full sorting for search results
Search results displayed with field chooser columns
Interface based primarily around a single document interface
HelpMaster colour coded banners are maintained
Web Administration Utility
The Web Administration utility has been completely re-written in .net
Includes many additional administrative settings to customize the HelpMaster Pro web interface
Includes better support for upgrading from previous versions
Includes database backup for web.config files
Improved user interface and increased stability
Reports
More reports for Staff Activity
Improved formatting for reports
Greatly improved database query structure
Improved filtering for reports
Database and Reports Wizard
New feature to deploy reports separately from databases
New feature to register HelpMaster Pro with updated registration codes
New feature to run custom SQL against a HelpMaster Pro database (good for MSDE users)
The HelpMaster Pro database
General improvements in queries, table design and indexing
Greater support for custom reporting queries
Database dictionary has been updated and improved
Documentation
Helpfile has been updated to reflect most recent screen shot images
