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Testimonials
“The City of Yarra has now been using HelpMaster Pro for the past three years.
During this time we have used HelpMaster Pro to log our Help Desk calls, Assets
and Service Call Outs. Since we have been using HelpMaster Pro our service
level and asset registration has improved 100%. In our last Council wide satisfaction
survey the IS Help Desk was rated in the top 3 units for customer satisfaction.
This is due to our monitored service levels, reminder e-mails of overdue
jobs and e-mail notification to staff members that their jobs have been logged,
worked on and then closed. Keeping the customer informed of all actions has
been a major benefit to the IS Help Desk.
We owe a lot of credit to HelpMaster Pro for turning our call IS Help Desk around
and giving customers the confidence in our call centre.”
Stephen Peatling - Australia
IS Operations & Telecommunications Co-ordinator Information Services Branch
City of Yarra - Collingwood Office
“Thank you...for the opportunity to support your invaluable product which
has been the foundation of our customer service & maintenance operations for the past two and a half
years. We have been able to customise our business operations to our clients requirements rather than
making the clients fit within our system's parameters which has been hugely beneficial for our key
corporates...”
Kathyanne - New Zealand
“Our firm uses Helpmaster Pro to track technical support issues and resolution for clients at
approximately 150 locations in Canada in the broadcast industry. Our support team is able to coordinate
efforts and ensure that we are providing timely response. We have been very satisfied with the stability
of the product and we are in the business of supporting specialized software ourselves.”
Bruce - Canada
“We bought HelpMaster Pro about a year ago. It is doing the job brilliantly. Thanks.”
Greg - UK
“This is exactly what I was having custom made for our helpdesk....”
Evan US
“We have just downloaded your evaluation software from your web site
and have had a look at its functionality. The people who have\are
evaluating the software are greatly impressed by both its functionality,
ease of use and its reporting capabilities. I would be very surprised if
we do not purchase the full version in the very near future.”
John England
“I have to tell you I was going to program a Help Desk program myself and
first downloaded a bunch of shareware versions of other people's software
to get some ideas... when I came across your software, I decided NOT to
program one after all... yours has all the features I was looking for
including asset management PLUS you give users access to the Access Database
so we can write other reports
So basically you offer the full package with
an excellent benefit of unlimited expansion!
All at a very reasonable price! My hat's off to you! Nice job!”
Joe USA
“Regrettably, our european headquarters has decided that we have to use a
self-developed tool. So we won't use HelpMaster Pro anymore (personally I regret
this very much because I think HelpMaster Pro is the best application for this
use I have seen so far!).
I would like to thank you and PRD-Software for the service you gave.”
R K Netherlands
“I've installed Helpmaster Pro on all the support team PC's and we start to use
the program as our "official" Helpdesk program at the beginning of last week.
It's an excellent program - everybody agrees with this.
It covers all the aspects that you need to run a Helpdesk successfully on.
I like the report system and the asset system.
As I said an excellent program - well done!”
Riana South Africa
“We downloaded a demo copy of HelpMaster and are quite impressed with its capabilities.
We are particularly interested in the product fault and resolution field for our
technical support team.”
Brendan Australia
“I am very interested in this product because it is a fileserver application as opposed
to a client server application. I would like to do some more testing on it.”
Sue New Zealand
“The helpdesk software that I downloaded is really the software that I have been searching for.
The design and user interface is good.”
Syed Unknown
“To wind things up, your software looks great. It is going to be ideal for our requirements,
and feels easy to use.”
Trevor New Zealand
“It is good to see Australian companies turning out such high quality products.”
Casey Australia
“Thanks for your offer. It's good to know that there are still companies that are
prepared to do anything for customer service!
Thanks for all your trouble regarding this matter -
please be certain that I REALLY appreciate service like this!”
Riana - South Africa
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