HelpMaster Pro Enterprise Edition

HelpMaster Pro Enterprise Edition provides a single, shared database along with a flexible toolset that can assist your business to provide top-level support to your clients. With desktop and web accessibility for both clients and staff, HelpMaster Pro will meet the demands of your organization, no matter how you do business.

HelpMaster Pro Enterprise Edition is being used around the world by hundreds of helpdesk and call centres all over the world to streamline their support services.

Now in it’s 10th year, HelpMaster Pro is a mature suite of applications that can provide your organization with a comprehensive set of helpdesk and support services tools.

Desktop Edition

The core desktop application that allows staff to log, track, update and manage support issues. Includes the powerful template system along with Knowledge Base, Reporting, Explorer and full administrative capabilities.

Web Interface

Dramatically reduce support calls to your helpdesk by allowing clients to log, view and update their own helpdesk issues. The Web Interface provides powerful helpdesk functionality for both staff and clients over the web.

Email Manager

Automatically convert email into helpdesk jobs with the Email Manager. Not only can it log incoming email as a new call, it can also update existing jobs when your clients email updates through to your helpdesk.

Priority Manager

Never miss another deadline with the Priority Manager. Create flexible and powerful rules to automatically escalate overdue jobs and notify both staff and clients. The Priority Manager is a complete Service Level Agreement (SLA) management toolset that will keep your support services in top shape.

Job Monitor

Real-time monitoring of your job queue for the desktop – even when you are not logged into HelpMaster Pro. The Job Monitor will provide both visible and audible warnings whenever your job queue changes.