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Feature List
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HelpMaster Pro Business Edition is the tried and true version of the powerful HelpMaster Pro family. Built around Access Database technology, it features simplified installation and use, while at the same time maintaining the powerful features expected in Helpdesk Software. If you are looking for a very cost effective solution for small-to-medium helpdesk operations, this is the package for you.
Call Management
- Automatic Ticket Number generation
- Log jobs quickly and easily
- Complete Call History
- Notify clients and staff by email whenever a job is logged or closed
- Link up to one asset to each helpdesk job
- View your own jobs, other staff jobs or jobs by skill group
- Use Job Templates for consistent and time saving logging of jobs
- Quickly close jobs on the first call
Problem Resolution
- See a list of questions to ask the client to help troubleshoot the problem they are having
- Quickly see past resolutions to the same problem
- Quickly see other jobs resolved that had the same problem
- Search the knowledge base for relevant articles
- Use reports to identify the most common problems and troublesome assets
Contact Management
- Enter important client information quickly and easily
- Keep track of all the assets owned by each client
- Record up to 5 different custom fields
- Each client can be linked to a site
- Set an alert message for each client to keep track of important clients
Asset Management
- Easy to keep track of asset information including purchase and warranty information
- Complete history of each asset can be recorded using progress notes
- Assets can be linked to one or more clients
- Every helpdesk job can have up to one linked asset
Customization features
- Define your own system codes for such things as job status, job priority, call type
- Store up to 5 custom fields for clients, staff, sites, jobs, and assets
- Rename terminology used for common items such as job status, helpdesk jobs, clients etc.
- Customize the email templates that are sent when logging or closing jobs
- Ability to create custom reports
* Crystal Reports needs to be purchased separately
Reports
- Over 40 management reports
- Includes Job Ticket, Helpdesk jobs, Crosstab, and Drill Down reports
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