Although you haven't come right out and say it...are you implying some sort of infringement? Most helpdesk products are similar in functionality across the board...but some of the similarities are ...let's just say...too similar in this case IMHO...helpfile descriptions with the same text...hmmmm

HelpMaster Administrator  Let's just say that if you're currently using VersaSRS, PRD Software will upgrade you at no charge to HelpMaster and provide you with a superior product that is the result of design and real-life feedback.